Last Modified: October 14, 2019
Collection of Personal Information
1. Information You Provide To Us
Sherpa Works may collect certain personal information when someone voluntarily sends a direct mail inquiry, an email or online registration, registers to download documents from the Sites, participates in consultation programs, seminars or webinars, or requests Company information at trade shows. Examples of such personal information include, but are not limited to, individual names, telephone numbers, email addresses, company name, person’s title, and other personally identifiable information.
2. Information Collected Through Cookies and Similar Technologies
Sherpa Works may collect certain information automatically from visitors to its Sites, and those of its subsidiaries, including the IP address, time visited, pages viewed and related information. When you visit the Sites, open emails from Sherpa Works, use its apps or interact with its related tools, widgets or plug-ins, Sherpa Works may collect certain information by automated means, such as through cookies, web beacons and web server logs. The information collected in this manner may include your IP address, unique device identifier, browser characteristics, domain and other system settings, search queries, device characteristics, operating system type, language preferences, referring URLs, actions taken on the Site, dates and times of Site visits, metadata and other information associated with other files stored on your device.
3. Mobile Applications
In order to properly provide information to you when you download and use our mobile applications, we automatically collect information on the type of device you use, operating system and version, and system and performance information. With your consent, we may send you push notifications from time- to-time in order to update you about any events or promotions that we may be running. If you no longer wish to receive these types of communications, you may turn them off at the device level.
Uses of Personal Information
Sherpa Works uses your personal information to monitor the performance, and improve the quality of, its services and Sites, respond to requests about the Company and its business, provide information about products and services, fulfil customer requests and for other business purposes and/or to comply with various legal and regulatory obligations. With your consent, Sherpa Works may also use your personal information to send you information about its other products and services and for other specified marketing purposes. Unless we obtain your consent to processing of your personal information, Sherpa Works processes your information either for performance of a contract with you, or in circumstances where it has a legitimate interest to do so.
Sherpa Works may use information collected through cookies, web beacons, pixels, web server logs and other automated means for purposes such as (a) customizing user visits to the Sites, (b) delivering content tailored to users’ interests and the manner in which our users browse the Sites, and (c) managing the Sites and other aspects of its business. You can change your cookies settings in your browser, however, please note that without cookies you may not be able to use all the features of the Sites.
Sharing of Personal Information
Sherpa Works may share your personal information with its affiliates and subsidiaries, and/or with its business partners, in order to respond to customer needs or otherwise provide services to customers as requested. Sherpa Works may also, with your consent, engage in joint marketing activities with such third parties.
Sherpa Works may also share your information with its third-party agents who may be acting on its behalf and pursuant to its instructions to assist in our business activities, including, e.g., providing notice of an upcoming webinar or trade show that may be of interest to the target audience, providing customer service or payment processing.
Sherpa Works may release your personal information if it is required to do so by law or court order, to enforce or apply its Terms or if it believes in good faith that such release is necessary or appropriate to protect the rights, property, or safety of its company, customers, affiliates, or others. Sherpa Works also may share or transfer information, including your personal information, in connection with the sale, transfer, acquisition, merger, acquisition, divestiture, restructuring, reorganization, dissolution, bankruptcy or other change or ownership or control by Sherpa Works or any affiliated company (in each case, whether in whole or in part). When one of these events occurs, Sherpa Works will use reasonable efforts to notify users before information is transferred or becomes subject to different privacy practices.
Sherpa Works sometimes partners with other companies in order to provide their services via a link on our Site, for example job applications, social media links and live chat. In those circumstances, the third-party partners will have access to the personal information you provide, and we do not have any control over how they use that information. In order to fully understand how your personal information is used by our partners, please carefully review their applicable privacy policies.
Except as set forth herein, Sherpa Works does not share your information with any third parties.
Other Uses of Personal Information
In addition to the uses described above, Sherpa Works will inform individuals of any other intended uses of their personal information at the time such information is collected, or before such use is implemented, including disclosure to third parties.
Data Security and Retention
Sherpa Works uses reasonable methods to secure all personal and sensitive information by a variety of methods, including restricting access to such information only to those people who have a legitimate need to know in order to discharge their job responsibilities on behalf of Sherpa Works, securing access to the facility where the information is stored, and the use of technology and physical controls to secure the information. Sherpa Works is required to disclose personal information in response to lawful requests by public authorities, including to meet national security or law enforcement requirements. If you have questions about the security of your personal information, please contact us as described below.
We may retain your information for as long as your account is active or as needed to provide you services, comply with our legal obligations, resolve disputes and enforce our agreements.
Use of Personal Information by Third Parties
Sherpa Works will require that all third parties acting on behalf of Sherpa Works, and to which personal information is provided, give Sherpa Works adequate contractual assurances that they will safeguard all such information in a manner consistent with this policy.
Advertising and Newsletters
We will use your personal information to send you email or newsletters, if you have signed-up to receive them. If you would like to discontinue receiving this information, you may update your email preferences by using the “unsubscribe” link found in emails we send to you or by contacting us as described below.
Ability to Access and Correct Information
Upon an individual’s request, Sherpa Works will provide reasonable access to any personal or information it has about that person. Sherpa Works will also take reasonable steps to allow such individuals to correct, change, modify or delete any such information that is shown to be incorrect, inaccurate or incomplete. You may ask us to delete the personal information we hold about you, or cease processing such personal information, in certain circumstances. It may not be possible for us to delete or cease processing all the information we hold about you where we have an ongoing relationship with you or where we have a legal basis to retain such personal information.
You may access, correct, or request deletion of your personal information by contacting us at firstname.lastname@example.org
We will respond to your request within a reasonable timeframe.
Personal information collected by Sherpa Works may be stored and processed in your geographic region, in Australia, the United States or in other countries in which Sherpa Works, or its service providers, maintain facilities or operations. If you are in the European Economic Area, it may be necessary for your personal information to be transferred to, and processed in, other countries including the United States. If we transfer your personal information outside of the European Economic Area we use a variety of legal mechanisms, which may include contractual terms, to protect your rights with respect to your personal information.
Sherpa Works may amend or modify this policy from time to time. If we make any material changes we will notify you by email (sent to the e-mail address specified in your account) or by posting the amended or modified version on its website at http://www.sherpaworks.com.au. This policy may also be changed, or limited, to comply with legal or regulatory requirements, or as otherwise allowed or required by law.
Questions or comments about this policy, or concerns or complaints about possible violations, should be sent to email@example.com, or to :
Sherpa Works Pty Limited, Level 13, 333 George Street, Sydney NSW 2000